Refund Policy

1. General Refund Policy

At Mayank Common Service Centre, we aim to provide reliable digital assistance and application-related services to our customers.

Because the nature of services may vary, refund eligibility depends on the specific service purchased, the stage at which the service has been processed, and whether the service has already been delivered or submitted.

2. When a Refund May Be Considered

Depending on the circumstances, a refund may be considered in situations such as:

• The payment was successfully received but the requested service could not be initiated by MCSC.
• A duplicate payment was made for the same service and the duplicate amount has not already been adjusted or utilized.
• MCSC is unable to provide the purchased service due to an internal technical or operational issue.
• A service-specific refund provision was clearly communicated to the customer before payment and the applicable conditions have been satisfied.
• Another refund circumstance is specifically approved by the management of MCSC after reviewing the case.

3. Situations Where Refunds May Not Be Available

A refund may generally not be available where the service has already been substantially processed, submitted, delivered, or completed.

• The customer provided incorrect, incomplete, false, or misleading information.
• Required documents or information were not provided by the customer within the required time.
• The application was rejected, delayed, cancelled, or otherwise affected by a government department, institution, bank, examination authority, or another third party.
• The customer changed their mind after the service had already been initiated or processed.
• The customer failed to meet the eligibility, documentation, or other requirements of the relevant authority.
• The payment relates to a third-party fee, government fee, examination fee, application fee, statutory charge, or similar amount that is not refundable by the relevant authority.
• The customer provided an incorrect email address, phone number, address, bank information, or other information resulting in unsuccessful communication or processing.

4. Government and Third-Party Fees

Some MCSC services may involve payments or charges associated with government departments, banks, educational institutions, examination authorities, payment gateways, or other third-party organizations.

Such third-party charges may be governed by the respective organization's own rules and refund policies. MCSC cannot guarantee a refund of a third-party fee where the relevant organization does not permit such refund.

5. Payment Gateway and Transaction Charges

Payments may be processed through third-party payment gateways or banking systems.

Where a payment gateway, bank, or other payment service provider has charged a transaction, processing, or convenience fee that is non-refundable, that amount may be excluded from any approved refund, where applicable.

Any refund will normally be processed through the applicable payment method or another reasonable method determined by MCSC, subject to the payment provider's processing procedures.

6. Duplicate Payments

If you believe that you have accidentally made a duplicate payment for the same service, please contact MCSC as soon as possible.

After verifying the transaction records, an eligible duplicate payment may be refunded or adjusted against another payable amount, as determined by MCSC.

7. Refund Request Period

Customers should raise refund-related requests as soon as possible after identifying the issue.

For service-specific requests, the applicable refund period, if any, may be mentioned on the service page, invoice, receipt, payment page, or other communication provided to the customer.

8. Information Required for Refund Requests

When requesting a refund, MCSC may ask for information required to verify the transaction and service status, including:

• Customer name
• Registered mobile number
• Registered email address
• Application or service ID
• Transaction or payment reference
• Date and amount of payment
• Reason for the refund request
• Relevant supporting documents or screenshots

9. Refund Review Process

Every refund request may be reviewed based on the transaction details, service status, documents submitted, payment records, and applicable service conditions.

MCSC may contact the customer for additional information before making a decision on the request.

Approval of a refund request is subject to verification and does not automatically follow from submitting a refund request.

10. Refund Processing Time

Once a refund is approved, the actual time required for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other payment service provider.

MCSC is not responsible for delays caused solely by external banking or payment-processing systems.

11. Service-Specific Refund Terms

Certain services may have their own specific refund, cancellation, or payment conditions.

Where service-specific terms are displayed or provided before payment, those terms should be read carefully and may apply to the relevant transaction.

12. Fraudulent or Unauthorized Transactions

If you believe that an unauthorized or fraudulent transaction has been made using your payment method, please contact your bank or payment provider immediately and notify MCSC with the available transaction details.

MCSC may investigate the transaction and take appropriate action based on available records.

13. Customer Responsibility

Customers are responsible for reviewing their application information and ensuring that all information and documents submitted to MCSC are accurate and complete.

Customers should also verify the service requirements before making payment and retain their payment confirmation, receipt, and application reference for future communication.

14. Changes to This Refund Policy

MCSC may update or modify this Refund Policy from time to time to reflect changes in services, payment processes, business practices, or other operational requirements.

The updated version will be published on this website with the revised date. Customers are encouraged to review this page periodically.

15. Contact Us for Refund Requests

If you have a question regarding a payment, cancellation, or refund, please contact MCSC using the details below.