Privacy Policy

1. Introduction

Welcome to Mayank Common Service Centre. We respect your privacy and are committed to protecting the information you provide while using our website, online application system and related digital services.

This Privacy Policy describes the types of information that may be collected through our website, why that information may be collected, how it may be used, and the measures we take to protect it.

By using this website or submitting information through our online services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

Depending on the service you request, we may collect information such as:

• Name and contact details.
• Mobile number and email address.
• Residential or correspondence address.
• Login credentials and account information.
• Information submitted in online service application forms.
• Documents and supporting information that you voluntarily upload for a requested service.
• Application IDs, transaction references and service-related information.
• Information you provide when contacting our support team.

The exact information requested may vary depending on the service or application you choose.

3. Information Collected Automatically

When you visit our website, certain technical information may be automatically received by our website or hosting infrastructure.

This may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• Approximate date and time of access.
• Referring website or page, where available.

This information may be used for security, troubleshooting, analytics, website performance and service improvement.

4. How We Use Your Information

Information may be used for purposes including:

• Creating and managing your account.
• Processing service applications.
• Verifying information submitted by you.
• Communicating with you about your application.
• Providing customer support.
• Sending service-related notifications.
• Processing applicable payments or transactions.
• Maintaining application and transaction records.
• Detecting and preventing unauthorized access, fraud or misuse.
• Improving our website, services and user experience.
• Complying with applicable legal requirements or lawful requests.

5. Documents and Application Information

Some services may require you to upload or submit supporting documents or personal information.

Documents may be accessed by authorized personnel where necessary to process, verify or provide the requested service.

6. When Information May Be Shared

We do not intend to sell your personal information to third parties.

Information may be shared where reasonably necessary for:

• Providing the service requested by you.
• Processing payments through applicable payment service providers.
• Using hosting, email, security or technical service providers required to operate the website.
• Complying with applicable laws, regulations or lawful government requests.
• Protecting the rights, security or property of the website, users or others.

Where third-party service providers are used, they may process information only to the extent required for the relevant service or technical function.

7. Third-Party and Government Services

Some services offered through this website may involve government departments, banks, educational institutions, payment providers or other third-party organizations.

Where information is required to process a particular service, relevant information may need to be submitted to the applicable organization or service provider.

The privacy practices of such third parties may be governed by their own privacy policies and terms. Users should review the applicable third-party policies where appropriate.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to maintain login sessions, remember preferences, improve website functionality and support security.

Some cookies may be essential for the website to function correctly. Disabling certain cookies may affect the functionality of some parts of the website.

9. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission, website, electronic storage system or security mechanism can be guaranteed to be completely secure.

Users should also take reasonable precautions, including keeping their passwords and account information confidential.

10. Data Retention

We may retain information for as long as reasonably necessary to provide requested services, maintain business and application records, resolve disputes, prevent misuse, comply with legal obligations and protect legitimate business interests.

The retention period may vary depending on the nature of the information and the service involved.

11. Your Responsibilities

You should:

• Provide accurate and complete information.
• Keep your account credentials confidential.
• Avoid sharing your login credentials with unauthorized persons.
• Upload only legitimate and relevant documents.
• Notify us if you believe your account has been accessed without authorization.

12. Children's Privacy

Our services are not intentionally designed to collect personal information from children without appropriate authorization.

If a service requires information relating to a minor, the parent, guardian or legally authorized person should provide or supervise the submission of such information where appropriate.

13. External Links

Our website may contain links to external websites, portals or services.

We are not responsible for the privacy practices, content or security of websites that we do not operate. You should review the privacy policy of any external website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, operational practices or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage users to review this page periodically for the latest information.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your information, you can contact us using the details below.